Frequently Asked Questions

1. What do you do?

We remove rubbish and junk from just about anywhere – from houses, shops, offices, schools, cafes, building sites, sporting events, garages, storage facilities, lock ups etc. Our service includes all the loading!

2. What types of rubbish do you remove?

You name it we remove it! Including beds, chairs, couches, ovens, fridges, dryers, washing machines, tables, old furniture, boxes, paper, cardboard, office junk, computers, garden waste, renovation waste and so much more!

3. How much notice do you need?

As much notice as possible would be great, however we do have trucks available at short notice.  In most cases we can do the job the same day (we have done pick ups within 1 hour of the call)

4. Do we have to be at the premises for you to remove the rubbish?

No not at all, we can contact you on your cell phone and provide you with a confirmed quote over the phone and take payment via credit card or leave an invoice for pre-approved clients.

5. Can you give us an accurate quote over the phone?

When you call us we will ask you a few questions about your rubbish and based on the information provided we can give you an estimate of the cost. Once we are at the location of the rubbish we will be able to provide an accurate cost.

6. How do you charge?

In most cases we charge by volume, (how much room your rubbish takes up in the truck) weight and loading time.

7. How do we pay you?

Our preferred method of payment is via credit card, debit card, cheque or cash. Please note all jobs are to be paid at the time that the job is carried out. However, we are able to offer 7 day and 20th account terms for pre-approved commercial clients.

8. What do you do with the rubbish and junk collected?

We are very passionate about the environment; we recycle wherever possible and regularly donate items to local charities.

9. Are you insured?

Yes, we are a fully licensed and insured company.

10. What are your normal hours of operation?

We are open for business 7 days a week , Monday to Friday 7am – 7pm and Saturday & Sunday 9am-6pm. Whenever you need us, we’ll be therePlease note: we are very flexible and often carry out early morning and late evening removals to meet client demands.